Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, including your name, email address, company name, and billing information. We also collect usage data such as brands you track, queries you run, and how you interact with the platform.

2. How We Use Your Information

• To provide, maintain, and improve the Tracken platform
• To process transactions and manage your subscription
• To send transactional emails (billing, alerts, reports)
• To provide customer support
• To analyze usage patterns and improve our services

3. Data Storage & Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including TLS encryption, secure database connections, and regular security audits. We do not sell your data to third parties.

4. Third-Party Services

We use the following third-party services to operate the platform:

• Clerk — authentication and user management
• Stripe — payment processing
• Resend — transactional email delivery
• AI engine APIs — to query AI search engines on your behalf

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we retain your data for 30 days before permanent deletion. You can request immediate deletion by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can export your data from the dashboard or contact us for assistance. We comply with GDPR, CCPA, and other applicable data protection regulations.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Analytics cookies are optional and can be disabled.

8. Contact

For privacy-related questions, contact us at privacy@trytracken.com.